I have been to this clinic several times specifically to Dr. Fuat for composite fillings (4 in total), which unfortunately kept chipping over time. To be fair, the doctor always repaired them free of charge, and I appreciated that.
However, my last experience left me very disappointed. When one of the fillings chipped again a few months ago, and then anothe...
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I have been to this clinic several times specifically to Dr. Fuat for composite fillings (4 in total), which unfortunately kept chipping over time. To be fair, the doctor always repaired them free of charge, and I appreciated that.
However, my last experience left me very disappointed. When one of the fillings chipped again a few months ago, and then another one recently, I reached out to book an appointment. The doctor initially ignored my message for hours, then replied saying he was not accepting patients at the moment. When I called the clinic directly, they told me there was no problem and booked me in for a cleaning and composites with the same doctor.
Later, they called back and said the doctor “unfortunately” would not be seeing patients. At that point, I told them I understood what was happening and that I would leave a negative review — only after that, the situation changed. Suddenly I was told by reception team that Dr. had an emergency the other week and that now I could come anytime, and the doctor himself messaged me back saying there were miscommunication and that he does not make appointments and everything should go through call center which he of course did not mention in his message.
By that moment, I had already decided not to come back. With such treatment, I did not feel welcome as a patient, so I refused the appointment and found another dentist. My new doctor repaired the composites without any issue and advised me not to do veneers (which the previous doctor kept recommending).
This whole situation left me with a very unpleasant impression. If a doctor does not want to see a patient, it would be much more professional to say so directly instead of ignoring messages and changing answers after pressure.
Transparency and respectful communication are key — and this experience made me lose trust in the clinic.
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