DermaPlus Clinic (عيادة ديرما بلس)

Very disappointing experience. I purchased and prepaid for a package of 6 laser sessions. At one point I was told this package “doesn’t exist,” and only after further discussion it was suddenly found in the system. Since then, after every visit they are asking how I would like to pay, as if I never prepaid and don’t have a client profile. It feels extremely... Show more »

Very disappointing experience.

I purchased and prepaid for a package of 6 laser sessions. At one point I was told this package “doesn’t exist,” and only after further discussion it was suddenly found in the system. Since then, after every visit they are asking how I would like to pay, as if I never prepaid and don’t have a client profile. It feels extremely disorganized and unprofessional.

Booking appointments has been equally frustrating. WhatsApp messages were left unanswered, and when I came in person, I was told the technician was off. It should not be this difficult to use services that have already been paid for.

The reception staff is unhelpful and unfriendly

I guess the only good part of the clinic is the technician who made her job properly.
I still have two sessions left and I can wait just to finish them and never step in this clinic anymore. Show less »

I am extremely disappointed with my experience at this clinic. I paid for a full veneer treatment for both upper and lower teeth, with a clear request from the beginning for the highest quality and a natural-looking result. I relied on the clinic to select the appropriate material and provide proper professional guidance. Only my upper teeth were prepared.... Show more »

I am extremely disappointed with my experience at this clinic.

I paid for a full veneer treatment for both upper and lower teeth, with a clear request from the beginning for the highest quality and a natural-looking result. I relied on the clinic to select the appropriate material and provide proper professional guidance.

Only my upper teeth were prepared. My lower teeth were not treated at all, despite being included in the treatment plan and payment. The material used for the upper teeth did not align with what was verbally discussed, and this was clarified only after payment had already been made.

No final veneers were cemented, and the treatment remained incomplete. When I requested a refund due to loss of trust and incomplete service, my request was declined, and communication later stopped.

I am sharing this review to encourage other patients to be cautious, ensure all details are documented in writing, and verify materials and treatment stages before proceeding with full payment. Show less »

Very unprofessional experience. I contacted Derma Plus and booked a 6-session full-body laser hair removal package, which was confirmed in writing. I went ahead with the appointment based on that confirmation. The session itself was good, but when it was time to pay, I was told that the package was no longer available and “not on the system anymore” even a... Show more »

Very unprofessional experience.

I contacted Derma Plus and booked a 6-session full-body laser hair removal package, which was confirmed in writing. I went ahead with the appointment based on that confirmation.

The session itself was good, but when it was time to pay, I was told that the package was no longer available and “not on the system anymore” even after I showed them the conversation clearly confirming my booking.

I decided to pay for just one session, since the agreed package was not honored. This was disappointing and shows poor communication and management. If a package is confirmed, it should be respected.

I won’t be returning and wouldn’t recommend booking packages here unless everything is clearly reflected on their system beforehand. Show less »

I booked an appointment specifically for a full HydraFacial with milia extraction. A full HydraFacial includes deep cleansing, exfoliation, extraction, hydration, and finishing treatments. I confirmed multiple times — over the phone, via messages, and again at the time of my visit — that this would be a full facial. After the treatment, I was extremely disap... Show more »

I booked an appointment specifically for a full HydraFacial with milia extraction. A full HydraFacial includes deep cleansing, exfoliation, extraction, hydration, and finishing treatments. I confirmed multiple times — over the phone, via messages, and again at the time of my visit — that this would be a full facial.
After the treatment, I was extremely disappointed. Despite paying 550 AED, plus 100 AED extra charges for extraction, the service was incomplete. During the facial, the therapist informed me that the red light was not working and the oxygen machine was also not working, which clearly means this was not a full HydraFacial as advertised.
I raised a complaint, and instead of addressing the issue professionally, I was oddly offered a free dental clinic visit, which I found inappropriate and unhelpful. I am not looking for free services — I simply want the service I paid for.
I also sent follow-up messages, but no one contacted me to properly hear my concern. When I followed up again for my complaint , I was simply told that “it was the best facial.” This response shows a lack of accountability and how little they value their regular customers. I AM their regular client and now I am done ..after seeing how they treat their client.
I am posting this review so at least the owner can be aware, as the staff refused to share the owner’s contact details. This experience was frustrating and disappointing, especially given the amount paid and the expectations set in advance. Show less »

“I had an amazing experience with Dr.rizk at Derma Plus Clinic. He is truly an exceptional dentist! The treatment was smooth, pain-free, and the results were perfect. Dr.Rizk has incredibly light hands and makes you feel comfortable throughout the entire procedure. The staff is very friendly, and the overall atmosphere is welcoming. Highly recommended for an... Show more »

“I had an amazing experience with Dr.rizk at Derma Plus Clinic. He is truly an exceptional dentist! The treatment was smooth, pain-free, and the results were perfect. Dr.Rizk has incredibly light hands and makes you feel comfortable throughout the entire procedure. The staff is very friendly, and the overall atmosphere is welcoming. Highly recommended for anyone looking for professional and gentle dental care!” Show less »

I’ve been a client of DERMA for over a year now, and I can confidently say it’s been the best experience. My cosmetologist, Marina, is a true professional — deeply dedicated to her work and genuinely caring about her patients’ health. She always takes the time to explain everything in detail, making me feel comfortable and informed. Her light hand makes all... Show more »

I’ve been a client of DERMA for over a year now, and I can confidently say it’s been the best experience. My cosmetologist, Marina, is a true professional — deeply dedicated to her work and genuinely caring about her patients’ health. She always takes the time to explain everything in detail, making me feel comfortable and informed. Her light hand makes all procedures, including injections, quick and almost painless, with a fast recovery every time. I truly appreciate her knowledge, openness, and the way she always prioritizes what’s best for the client.

I also want to highlight my laser hair removal technologist, Jess. She is always kind, friendly, and incredibly supportive. With her professionalism and expertise, every session feels easy and effective. Show less »