My experience with this clinic was extremely disappointing. From the first consultation, I felt pressured into paying a deposit before I had even decided to proceed. Once I paid, the calls were relentless until I confirmed the surgery, and on the day I met the surgeon, I was pressured to settle the full amount before leaving.
Unfortunately, what was discuss...
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My experience with this clinic was extremely disappointing. From the first consultation, I felt pressured into paying a deposit before I had even decided to proceed. Once I paid, the calls were relentless until I confirmed the surgery, and on the day I met the surgeon, I was pressured to settle the full amount before leaving.
Unfortunately, what was discussed and paid for did not fully match what was ultimately carried out, and I am still waiting for a refund for services that could not be provided. Six weeks later, I’m still chasing them. Before taking my payment, getting hold of someone was effortless. After payment, calls and messages largely went unanswered, and when someone did respond, I was repeatedly told they would look into it, but nothing ever came of it.
Another concern was the lack of transparency. I was never provided with a proper itemized invoice clearly outlining what I was paying for, which I would expect for procedures of this nature.
The surgeon himself was excellent, and thankfully he is not employed by this clinic. My issue is entirely with the clinic’s business practices. In my experience, they overpromise, apply significant pressure to secure payment, and once your money is in, the aftercare and customer service are almost nonexistent.
I was also very unhappy with the hospital they arranged for my procedure. I’ve shared more about that in a separate review. If you’re considering major surgery, I would strongly encourage you to do thorough research on both the clinic and the hospital before committing. Looking back, I wish I had gone through one of the other clinics the surgeon works with instead!
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