Dear Qasimi Hospital Management,
I would like to express my sincere gratitude to the entire team at Qasimi Hospital for the exceptional care you provided to our 15-month-old son.
When we arrived by ambulance, your staff responded immediately. A wheelchair was waiting for us at the entrance, and we were taken inside without delay. Dr. Ahmed quickly examined...
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Dear Qasimi Hospital Management,
I would like to express my sincere gratitude to the entire team at Qasimi Hospital for the exceptional care you provided to our 15-month-old son.
When we arrived by ambulance, your staff responded immediately. A wheelchair was waiting for us at the entrance, and we were taken inside without delay. Dr. Ahmed quickly examined our son, started the necessary medical care, and ensured that all required tests were performed. The team stabilized his condition professionally and compassionately. We were advised to return if his fever came back.
The following day, when we returned, our son was once again examined thoroughly, and the doctor prescribed the appropriate medication. We were again told to come back immediately if any new symptoms appeared.
Unfortunately, after developing severe diarrhea from the antibiotic, we had to return once more so the medication could be changed. While we were waiting for the nurse to ask us about the new prescription, we had an unpleasant experience with a male receptionist who was on duty at approximately 6:40 PM on 11 July.
His behavior was very disrespectful and inappropriate. He told us not to sit in the waiting area and to go and get a registration ticket, even though the doctor had already instructed us to wait. He addressed me simply as “mother” instead of speaking respectfully, and even said, “Bring your child,” in a rude and dismissive manner. As worried parents of a sick child, we found this treatment upsetting and unnecessary.
Despite this unfortunate incident, I want to emphasize that every doctor, nurse, and other member of the medical team treated us with outstanding professionalism, kindness, respect, and genuine care. The medical attention our son received was prompt, thorough, and completely free of charge, and we are truly grateful for everything your team did for our family.
Please accept our heartfelt thanks to everyone who cared for our son and the nurse in the emergency room at 6.30 pm 11 July and the doctor beside dr Ahmed that tryed to smile me as a worried mother At the same time, I hope the behavior of the receptionist on duty that evening will be reviewed so that no other family has a similar experience during such a stressful time.
Thank you again for your dedication, compassion, and excellent medical care.
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