I am writing to share my experience regarding my appointment on Today, 19/09/2025, for the Crystal Microdermabrasion procedure.
When I booked my session, I was informed that your clinic specializes in this treatment. I scheduled my appointment for Friday at 2:00 PM and even received a confirmation message yesterday evening, which I acknowledged.
However, w...
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I am writing to share my experience regarding my appointment on Today, 19/09/2025, for the Crystal Microdermabrasion procedure.
When I booked my session, I was informed that your clinic specializes in this treatment. I scheduled my appointment for Friday at 2:00 PM and even received a confirmation message yesterday evening, which I acknowledged.
However, when I arrived at the clinic today at the scheduled time, I was informed by the doctor that the machine was not working and was instead offered an alternative treatment. To be honest, I was very disappointed and shocked, as I had taken a two-hour break from work specifically for this procedure, and my time and energy were wasted.
While I appreciate the doctor explaining the situation, I strongly feel that if the machine was under maintenance or not functioning, I should have been informed beforehand. This would have saved me valuable time and allowed me to reschedule conveniently.
I believe there should be more accountability and consideration towards customers to ensure such incidents do not happen again.
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