Medstar Speciality Hospital

I went to their facility at 8:50AM to have a consultation with their GP. No appointment as NO ONE was answering their landline and their webaite is not working. The guy form the desk said GP was available so I waited and told him to check if my insurance is covered in their facility. He called me 20mins after only to tell me GP is available from 1130 onward... Show more »

I went to their facility at 8:50AM to have a consultation with their GP. No appointment as NO ONE was answering their landline and their webaite is not working.

The guy form the desk said GP was available so I waited and told him to check if my insurance is covered in their facility. He called me 20mins after only to tell me GP is available from 1130 onwards and asked me to come back by then so they can check my insurance as well.

I cam back at 1:30 after picking up my daughter from school. Filled the form-waited to be called- until they said to wait for some time because their insurance personnel is gonna come back in a few minutes.

An hour and 20minutes passed and still they can not give me a GP comsultation.

The lady named SARAH said not to worry as my insurance covers their facility bla bla. After 1 HOUR AND 30MINUTES of sitting idle SARAH asked the other lady to give my emirates ID because they can not get a hold of their absent insurance man.

How can you treat people if service is like this? I was not shouting nor nagging but all they give was weird look towards me.

Only an "Im so sorry" is what I heard from the lady who returned my EID. Not even a confirmation of calling me back after they check if I can go pasa their amazing reception and insurance procedures.

APPLAUSE TO THE PEOPLE IN THE FRONTDESK FOR GIVING YOUR BEST SERVICE TO PEOPLE SEEKING HELP FOR THEIR HEALTH PROBLEM! Show less »

Bad experience at the reception ! I had gone to this center yesterday ( 15/01/2026 ) at 5 pm, there was one lady at the reception, very cold natured, was not interested in helping out with my query. I had gone to consult Dr Shahid and she coldly said that “ there is no such person working here “ and dismissed me. I sat there at the reception lobby for 45 mi... Show more »

Bad experience at the reception ! I had gone to this center yesterday ( 15/01/2026 ) at 5 pm, there was one lady at the reception, very cold natured, was not interested in helping out with my query. I had gone to consult Dr Shahid and she coldly said that “ there is no such person working here “ and dismissed me. I sat there at the reception lobby for 45 minutes with no further help ! Finally someone called her and she gave the phone to me, even that individual couldn’t handle the situation professionally ! After that phone call also that lady didn’t have the courtesy to ask me to wait ! What a reception ! I will not visit this center again. Please train your receptionists well regarding “ hospitality “ Show less »

It’s mentioned on their store that they are open from 9am to 9pm and I visited them today at 7:30pm and the pharmacy was closed. Upon inquiring, I was told the staff closed soon as no customer was coming. Is this an explanation? The pharmacy and medical center is a very important and a responsible department, the regulatory authority needs to check this. The... Show more »

It’s mentioned on their store that they are open from 9am to 9pm and I visited them today at 7:30pm and the pharmacy was closed. Upon inquiring, I was told the staff closed soon as no customer was coming. Is this an explanation? The pharmacy and medical center is a very important and a responsible department, the regulatory authority needs to check this. The medicine was very important for my daughter. Show less »

I had a great experience with the laboratory services at Medstar Speciality Hospital. Right from the moment I arrived, everything was smooth and professional. Thank you to the two kabayan ladies at the reception, who was incredibly welcoming and helpful. They guided me through the check-in process with a warm attitude and ensured everything went efficiently.... Show more »

I had a great experience with the laboratory services at Medstar Speciality Hospital. Right from the moment I arrived, everything was smooth and professional. Thank you to the two kabayan ladies at the reception, who was incredibly welcoming and helpful. They guided me through the check-in process with a warm attitude and ensured everything went efficiently. Highly recommended for anyone needing reliable lab tests!⭐ Show less »

I’ve visited Medstar Healthcare multiple times and every experience has been consistently great. From the moment I walked in, the staff were warm, professional, and very attentive. The service was efficient, and the medical team took the time to explain everything clearly and with genuine care. You can really feel they prioritize patient comfort and well-bei... Show more »

I’ve visited Medstar Healthcare multiple times and every experience has been consistently great. From the moment I walked in, the staff were warm, professional, and very attentive. The service was efficient, and the medical team took the time to explain everything clearly and with genuine care. You can really feel they prioritize patient comfort and well-being. Highly recommended for anyone looking for top-quality healthcare and amazing service. Thank you, Medstar team! Show less »

I had recently had my hair transplant done at Medstar Speciality Hospital, Dubai. I was concerned about the time the produce would take, and the medicine I had to be under. But I knew I was in safe hands. Their care and safety precautions assured me throughout the procedure. The doctor and staff were dearly polite and cooperative. I was directed very clearly... Show more »

I had recently had my hair transplant done at Medstar Speciality Hospital, Dubai. I was concerned about the time the produce would take, and the medicine I had to be under. But I knew I was in safe hands. Their care and safety precautions assured me throughout the procedure. The doctor and staff were dearly polite and cooperative. I was directed very clearly on the after care and I am greatly satisfied of their service. Show less »

My experience with Medstar was very good. I went on the first day. Everything went very smoothly. I did not have to wait and all the tests etc were done very quickly and the appointment with the doctor was booked and how do I thank Dr. Qasim. I don't knowHe changed my life The behaviour of the entire staff was very good. My dressing was done very well before... Show more »

My experience with Medstar was very good. I went on the first day. Everything went very smoothly. I did not have to wait and all the tests etc were done very quickly and the appointment with the doctor was booked and how do I thank Dr. Qasim. I don't knowHe changed my life The behaviour of the entire staff was very good. My dressing was done very well before and after the surgery and whatever medicine the doctor recommended was very good. I did not face any kind of problem. My body is recovering well without any problems. And the biggest thank you I want to give is to Mariam 😘. Because of her everything went very smoothly and I am happy 🙏 Show less »