R Define Aesthetic Clinic

I had the worst experience with this clinic. Their management is extremely poor and they don't have a proper system in place. I purchased a full-body laser package for myself and laser sessions for my husband. Scheduling appointments was always a struggle because they rarely responded, and we constantly had to chase them for bookings. The only positive par... Show more »

I had the worst experience with this clinic. Their management is extremely poor and they don't have a proper system in place.

I purchased a full-body laser package for myself and laser sessions for my husband. Scheduling appointments was always a struggle because they rarely responded, and we constantly had to chase them for bookings.

The only positive part of my experience was my laser technician, who was kind and professional. Unfortunately, the management completely ruined the overall experience.

Another major issue was their lack of transparency with payments. They never provided receipts or invoices, despite me making full payments. It was only after I informed them that I no longer wanted to continue my remaining sessions because I had moved to another place that I started asking for my payment records. They refused to give me a refund, even though no refund policy or terms and conditions had ever been shared with me. I was never given any receipts, invoices, or written agreement outlining their policies.

I feel this clinic lacks professionalism, transparency, and the basic standards of customer service. I would not recommend them based on my experience. Show less »

First of all, I had a booking at 8:30, but I was kept waiting for an additional 30 minutes. Secondly, before my appointment, there was a man in the treatment room, and I was taken into the room without it being cleaned. I followed the therapist, expecting her to clean and sanitize the room, but the only thing she did was change the bed cover. This is complet... Show more »

First of all, I had a booking at 8:30, but I was kept waiting for an additional 30 minutes.
Secondly, before my appointment, there was a man in the treatment room, and I was taken into the room without it being cleaned. I followed the therapist, expecting her to clean and sanitize the room, but the only thing she did was change the bed cover.
This is completely unacceptable. I wasted my time and energy, and the level of hygiene and service did not meet basic standards. I expected a much more professional experience. I don’t really write reviews but this time I had too!!We are in Dubai and if they wanna work they must follow the rules. Show less »

I am truly happy with my experience at this clinic. Every service I have received has been provided with great patience, care, and professionalism. The team always takes the time to listen, explain, and make the patient feel comfortable, which creates such a positive experience. I would especially like to mention Dr. Akhtar, who is exceptional. She is not on... Show more »

I am truly happy with my experience at this clinic. Every service I have received has been provided with great patience, care, and professionalism. The team always takes the time to listen, explain, and make the patient feel comfortable, which creates such a positive experience.
I would especially like to mention Dr. Akhtar, who is exceptional. She is not only highly knowledgeable and professional, but also very kind, approachable, and patient. She always guides her patients with great care and explains everything clearly, which makes you feel confident and well taken care of.
I truly appreciate the excellent service and care I have received and would highly recommend this clinic. Show less »

I had such a wonderful beauty session with Dr. Gulsen and Anju. Their professionalism, attention to detail, and warm approach made the entire experience relaxing and enjoyable. They both took the time to understand exactly what I wanted and delivered amazing results. I truly felt cared for from start to finish. Highly recommend them to anyone looking for exp... Show more »

I had such a wonderful beauty session with Dr. Gulsen and Anju. Their professionalism, attention to detail, and warm approach made the entire experience relaxing and enjoyable. They both took the time to understand exactly what I wanted and delivered amazing results. I truly felt cared for from start to finish. Highly recommend them to anyone looking for expert care and a great experience! Show less »

I had a really great experience with Dr. Sabeen. She is extremely professional, knowledgeable, and truly knows what she is doing. She makes you feel very comfortable and listens patiently to all your concerns, which makes it so easy to talk openly about your skin problems. I’ve seen amazing results from my sessions with her and I’m really happy with the prog... Show more »

I had a really great experience with Dr. Sabeen. She is extremely professional, knowledgeable, and truly knows what she is doing. She makes you feel very comfortable and listens patiently to all your concerns, which makes it so easy to talk openly about your skin problems. I’ve seen amazing results from my sessions with her and I’m really happy with the progress. The staff is also very polite, friendly, and professional. Highly recommended! Show less »

I have been coming to this clinic since last January for a variety of skin treatments, and the results have been outstanding. The level of care and professionalism is consistently excellent, and the staff are always friendly and welcoming, making every visit a pleasant experience. I would especially like to mention Dr. Sabeen, Yanz, Umah, and Pragathiti for... Show more »

I have been coming to this clinic since last January for a variety of skin treatments, and the results have been outstanding. The level of care and professionalism is consistently excellent, and the staff are always friendly and welcoming, making every visit a pleasant experience.

I would especially like to mention Dr. Sabeen, Yanz, Umah, and Pragathiti for their exceptional service and attention to detail. Their expertise and genuine care truly make a difference.

I highly recommend this clinic to anyone looking for high-quality skin treatments and excellent customer service. Show less »

I can highly recommend this clinic! The service was professional and truly knowledgeable when it comes to improving skin health. The doctor explained the different treatment options clearly and thoroughly, including why they would suit my skin. My skin condition was also analyzed using a device, which I really appreciated. I’ll definitely be coming back soo... Show more »

I can highly recommend this clinic!

The service was professional and truly knowledgeable when it comes to improving skin health. The doctor explained the different treatment options clearly and thoroughly, including why they would suit my skin. My skin condition was also analyzed using a device, which I really appreciated. I’ll definitely be coming back soon! Show less »

This has been, without a doubt, the worst aesthetic clinic I have ever been to. First of all, facial treatment itself was extremely poor. It was done using very low-quality products that can easily be purchased online for just a few aed, which is unacceptable for a professional aesthetic clinic. Additionally, between each step of the treatment I was left wa... Show more »

This has been, without a doubt, the worst aesthetic clinic I have ever been to. First of all, facial treatment itself was extremely poor. It was done using very low-quality products that can easily be purchased online for just a few aed, which is unacceptable for a professional aesthetic clinic.

Additionally, between each step of the treatment I was left waiting for 30–40 minutes because the staff were busy. I paid for a full service and expected proper attention throughout the entire appointment, which clearly did not happen.

However, the most frustrating part was what happened afterward. I requested a refund due to my dissatisfaction and was initially told it would be processed. Days later, they refused to refund my money and only offered another treatment, which I declined. Since then, despite contacting the clinic every day for over a week, they have completely ignored me.

The lack of professionalism, accountability, and communication is unacceptable. For these reasons, I strongly do not recommend this clinic to anyone. Show less »

I had an amazing experience for hair treatment at R define aesthetic clinic. The team was highly professional, welcoming, and attentive from the moment I walked in. The consultation was thorough, and they took the time to explain every step, making me feel completely comfortable and confident with my treatment plan. The results exceeded my expectations—natur... Show more »

I had an amazing experience for hair treatment at R define aesthetic clinic. The team was highly professional, welcoming, and attentive from the moment I walked in. The consultation was thorough, and they took the time to explain every step, making me feel completely comfortable and confident with my treatment plan. The results exceeded my expectations—natural, subtle, and exactly what I wanted. The clinic itself is spotless, modern, and relaxing. I truly appreciate the care and expertise they provided, and I will definitely be returning. Highly recommended Show less »

I had an amazing experience for hair treatment at R define aesthetic clinic. The team was highly professional, welcoming, and attentive from the moment I walked in. The consultation was thorough, and they took the time to explain every step, making me feel completely comfortable and confident with my treatment plan. The results exceeded my expectations—natur... Show more »

I had an amazing experience for hair treatment at R define aesthetic clinic. The team was highly professional, welcoming, and attentive from the moment I walked in. The consultation was thorough, and they took the time to explain every step, making me feel completely comfortable and confident with my treatment plan. The results exceeded my expectations—natural, subtle, and exactly what I wanted. The clinic itself is spotless, modern, and relaxing. I truly appreciate the care and expertise they provided, and I will definitely be returning. Highly recommended Show less »

I’ve been coming here regularly for laser and other treatments like HIFU and RF, and I absolutely love the experience every time! The staff are incredibly friendly and professional, always making me feel comfortable and well taken care of. The place is very cozy, clean, and welcoming – it has such a nice atmosphere that makes each visit relaxing and enjoyabl... Show more »

I’ve been coming here regularly for laser and other treatments like HIFU and RF, and I absolutely love the experience every time! The staff are incredibly friendly and professional, always making me feel comfortable and well taken care of. The place is very cozy, clean, and welcoming – it has such a nice atmosphere that makes each visit relaxing and enjoyable. I highly recommend it for anyone looking for quality treatments and great service! Show less »

I visited R Define Aesthetic Clinic in Azizi Riviera 27, Dubai, and I took a HydraFacial for my dull, dry skin and to remove blackheads. My skin feels instantly refreshed, clean, and glowing after just one session. Dr. Amna is professional, caring, and explains everything clearly. The clinic is modern, spotless, and the staff are welcoming, making the whole... Show more »

I visited R Define Aesthetic Clinic in Azizi Riviera 27, Dubai, and I took a HydraFacial for my dull, dry skin and to remove blackheads. My skin feels instantly refreshed, clean, and glowing after just one session.

Dr. Amna is professional, caring, and explains everything clearly. The clinic is modern, spotless, and the staff are welcoming, making the whole experience wonderful.

They offer a wide range of treatments, including facials, lasers, fillers, and Botox. Highly recommended for anyone looking to take care of their skin in Dubai! Show less »

It’s unbelievable cold inside, they set the temperature to 18 degrees due to laser machine in one room. But it goes to all. Impossible to stay inside, the blankets that were given are dirty and not helping as it’s freezing. That is housing to be a huge reason of not coming back. I don’t want to get ill each time I come here. And give clean blankets to each c... Show more »

It’s unbelievable cold inside, they set the temperature to 18 degrees due to laser machine in one room. But it goes to all. Impossible to stay inside, the blankets that were given are dirty and not helping as it’s freezing.
That is housing to be a huge reason of not coming back.
I don’t want to get ill each time I come here.
And give clean blankets to each client. It’s a clinic. More hygiene and appropriate temperature
I have to stay outside with numbing cream on my face, because I just can’t stay in Show less »

I visited during the opening week, the clinic is clean and the staff were welcoming. I met the doctor for discussion and he showed a machine that analyzes the skin which was for free during the opening week. The machine showed the % of open pores, wrinkles, sun damage. Then the doctor advised the appropriate skin plan based on his experience and the machine... Show more »

I visited during the opening week, the clinic is clean and the staff were welcoming. I met the doctor for discussion and he showed a machine that analyzes the skin which was for free during the opening week. The machine showed the % of open pores, wrinkles, sun damage. Then the doctor advised the appropriate skin plan based on his experience and the machine results and offered a free 15 min facial which was good. The dr was nice and also offered a free IV drip since I visited during the opening week. However I did not try the IV drip as it was going to take around an hour and I had a busy day. I will update this post if I try it anytime. Show less »