I spent over AED 8,000 at this clinic and unfortunately came away looking and feeling exactly the same as when I started treatment.
The doctor I dealt with was pleasant and professional, so this review is not a personal criticism of them. However, I feel compelled to leave an honest review because I believe I was misled for an extended period of time, which...
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I spent over AED 8,000 at this clinic and unfortunately came away looking and feeling exactly the same as when I started treatment.
The doctor I dealt with was pleasant and professional, so this review is not a personal criticism of them. However, I feel compelled to leave an honest review because I believe I was misled for an extended period of time, which is neither ethical nor acceptable.
After multiple appointments, I informed the team that I was unhappy with my results and decided not to continue treatment with them. At that point, no further review or follow-up was offered. However, when I booked an appointment with a different doctor within the same clinic, my original treatment team suddenly contacted me offering another review.
The second doctor assessed my concerns, agreed with my observations, and advised me to seek ultrasound-guided treatment elsewhere. This raised serious questions about the treatment approach I had received. I later learned that giving polynucleotides before dissolving the filler that was causing tyndall effect was the wrong order of treatment.
On 8 May, my concerns were escalated to management and I was told someone would contact me the following Monday.
What followed was over a month of excuses, delays, and broken promises:
• 11 May – No update. I chased and was told the relevant person was out of the clinic.
• 15 May – Still no response despite further follow-up.
• 17 May – I was offered a partial refund, which was only a fraction of what I had paid, and was told it would take around a week.
• 24 May – No refund received. I was told it would arrive by 28 May.
• 28 May – No refund received.
• 1 June – I chased again and provided bank details, after which there was no further update.
• 3 June – Chased again and was told someone would get back to me. They did not.
• 10 June – Chased again and was told management was unavailable and to wait another day. I was promised an update the following morning.
• 11 June – No update. Another excuse was given and I was told the refund would hopefully be sorted by 14 June.
• 15 June – Still no refund and no resolution.
The most disappointing part has not been the outcome of the treatment itself, but the complete lack of accountability and communication afterwards. I have never experienced such poor aftercare or such a prolonged series of excuses from a business.
I am extremely disappointed and will now be escalating this matter to the relevant authorities. Patients deserve honesty, transparency, and prompt resolution when concerns are raised. Unfortunately, that has not been my experience here.
ETA - since this review was posted I have now received the partial refund and the matter is closed.
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