I had a very disappointing experience at Kaya Clinic, Mega Mall branch. Despite arriving 20 minutes early for my appointment, I was made to wait for over 2 hours. This shows a complete lack of respect for the patient’s time.
What’s worse is the treatment during follow-up consultations. Since follow-ups are supposed to be free (as the consultation fee is alre...
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I had a very disappointing experience at Kaya Clinic, Mega Mall branch. Despite arriving 20 minutes early for my appointment, I was made to wait for over 2 hours. This shows a complete lack of respect for the patient’s time.
What’s worse is the treatment during follow-up consultations. Since follow-ups are supposed to be free (as the consultation fee is already paid on the first visit), the staff seemed uninterested and dismissive. It felt like they only prioritize patients who are making fresh payments.
This experience left me feeling frustrated and undervalued. I expected professional and consistent care, but sadly, that was not the case here. Definitely not coming back.
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