I had a very disappointing experience at Kaya Skin Clinic, Barsha Heights, and it raises serious concerns about their ethics of service and sales-driven approach.
I visited the clinic last December 2025 for a skin consultation. I was charged AED 150 for the consultation, with the staff stating that the normal price is AED 350 and that I received a year-end...
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I had a very disappointing experience at Kaya Skin Clinic, Barsha Heights, and it raises serious concerns about their ethics of service and sales-driven approach.
I visited the clinic last December 2025 for a skin consultation. I was charged AED 150 for the consultation, with the staff stating that the normal price is AED 350 and that I received a year-end offer. While I understand that dermatologist consultations in Dubai can range from around AED 200–600, the issue here was not just the price, but the quality and professionalism of the consultation provided.
There was no skin scan, no physical examination, and no proper diagnostic assessment of my skin. The consultation was limited to a brief discussion with the doctor about what could be done, without actually analyzing or checking my skin condition. For a paid medical consultation, I expected at least a basic examination or objective evaluation.
What followed was even more concerning. The consultant presented me with an extremely expensive treatment package that made little sense, especially given that my skin had not been properly assessed. When I declined due to the cost, I was immediately offered discounts, asked to reduce the number of sessions, and encouraged to “adjust” the package to fit my budget. This kind of negotiation felt highly unprofessional and sales-oriented, not medical or ethical.
I was also pressured to purchase their in-house skincare products, which were significantly overpriced. The entire experience felt less like a dermatology clinic and more like a sales pitch designed to maximize revenue.
While charging for consultations is common in Dubai, charging without providing a proper examination, followed by aggressive upselling, is not acceptable. A genuine skincare clinic should prioritize transparency, accurate diagnosis, and patient trust ,not pressure tactics.
I would strongly advise others to be cautious, insist on proper skin evaluation, and ask for full written price breakdowns before agreeing to any treatment here.
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