Kaya Skin Clinic - Mirdiff City Center

I had a very disappointing experience for what is supposed to be a top skincare clinic. I booked my appointments more than a month in advance and then with only a few days notice I was informed that two of them were being cancelled because the clinic was moving to a new location. Since I am in the middle of a laser treatment plan the timing of the sessions m... Show more »

I had a very disappointing experience for what is supposed to be a top skincare clinic. I booked my appointments more than a month in advance and then with only a few days notice I was informed that two of them were being cancelled because the clinic was moving to a new location. Since I am in the middle of a laser treatment plan the timing of the sessions matters so that I do not lose progress, but I received no proper support or rescheduling. I was only told that they would let me know the updated schedule and nothing was done to accommodate me.

I requested a refund for both my laser treatment package and my lymphatic drainage package. I was told I could not get a refund on the laser because it was purchased on an offer where you buy three sessions and get three free even though they were the ones who cancelled the remaining sessions. I was also told I could only receive a partial refund for the lymphatic drainage package because it was also purchased on an offer.

The appointments were cancelled with barely an apology and no effort to make up for the inconvenience or the time and money wasted. There are many clinics now that provide better technology and much better customer care. I chose Kaya because it is a well known brand and I expected excellent service but the experience proved the opposite and the quality clearly does not match the reputation. Show less »

They charged me for hydrafacial it was buy one get one offer. The offer was a scam I later learned there are other reputable clinics around dubai offering 5 hydra facials for this amount. Anyway, my appointment was booked for 11dec and now after they closed the mirdif city center clinic they informed me about the cancellation of the appointment and asking to... Show more »

They charged me for hydrafacial it was buy one get one offer. The offer was a scam I later learned there are other reputable clinics around dubai offering 5 hydra facials for this amount. Anyway, my appointment was booked for 11dec and now after they closed the mirdif city center clinic they informed me about the cancellation of the appointment and asking to rebook at a location thats not convenient. When I asked for an extra hydrafacial as a compensation it was denied as well. The management is very unprofessional Show less »

I had an incredible HydraFacial experience with Ms. Tiffany—truly one of the best skincare treatments I’ve ever had. She was professional, gentle, and extremely knowledgeable. She walked me through each step, making sure I was comfortable and informed throughout. The procedure itself was relaxing and effective. My skin felt instantly refreshed, hydrated, an... Show more »

I had an incredible HydraFacial experience with Ms. Tiffany—truly one of the best skincare treatments I’ve ever had. She was professional, gentle, and extremely knowledgeable. She walked me through each step, making sure I was comfortable and informed throughout.

The procedure itself was relaxing and effective. My skin felt instantly refreshed, hydrated, and glowing afterward. Tiffany’s technique and attention to detail made all the difference. She didn’t just perform a facial—she delivered a full rejuvenating experience.

Highly recommend Ms. Tiffany for anyone looking to treat their skin to something amazing! Show less »