Kaya Skin Clinic - Town Centre Mall

I went for a hydra facial and definitely don’t go back. Firstly, I was told to sit and wait before the facial was sitting there for 30 minutes. The lady doing my facial tried to tell to take a package for a different facial which I didn’t want. I just wanted to start the facial I went there for. When we finally started, she rushed through the steps and put a... Show more »

I went for a hydra facial and definitely don’t go back. Firstly, I was told to sit and wait before the facial was sitting there for 30 minutes. The lady doing my facial tried to tell to take a package for a different facial which I didn’t want. I just wanted to start the facial I went there for. When we finally started, she rushed through the steps and put a face mask on which I could buy from the supermarket and she left the room for 30 mins while it was on.

Such a waste of 630 dirhams. Show less »

I am writing to express my deep dissatisfaction with the service I received at your clinic. I had purchased a skincare package, and after undergoing the sessions, my skin became severely damaged — extremely dry and peeling in an abnormal way. For over six months, I have repeatedly requested a refund for the remaining unused sessions, but every time your sta... Show more »

I am writing to express my deep dissatisfaction with the service I received at your clinic. I had purchased a skincare package, and after undergoing the sessions, my skin became severely damaged — extremely dry and peeling in an abnormal way.

For over six months, I have repeatedly requested a refund for the remaining unused sessions, but every time your staff either delay the matter or make empty promises that it will be resolved soon. Recently, I was told to simply “forget about the package,” which is completely unacceptable.

This behavior shows a serious lack of professionalism and responsibility. I have been patient long enough, but since no action has been taken, I am left with no choice but to file an official complaint with the Dubai Health Authority (DHA) and the Department of Economic Development (DED) for mismanagement and unethical business practices.

I urge you to process my refund immediately to avoid further legal escalation. Show less »

I had a Hydrafacial treatment with Dr. Shahrzad at Kaya Clinic (Town Center), and I’m absolutely delighted! 🌟 Dr. Shahrzad is a true professional — very attentive, explains each step clearly, and customizes the treatment to suit the skin’s needs. The whole procedure was super comfortable, and the results were immediate — my skin felt fresh, glowing, and dee... Show more »

I had a Hydrafacial treatment with Dr. Shahrzad at Kaya Clinic (Town Center), and I’m absolutely delighted! 🌟
Dr. Shahrzad is a true professional — very attentive, explains each step clearly, and customizes the treatment to suit the skin’s needs. The whole procedure was super comfortable, and the results were immediate — my skin felt fresh, glowing, and deeply hydrated. ✨

I highly recommend Kaya Clinic and Dr. Shahrzad to anyone looking for high-quality care and visible results from the very first session. 💎 Show less »

I have completed more than 12 laser sessions at Kaya Clinic, but I will not be coming back or recommending it to anyone. While the treatments themselves were fine, the service has changed since the staff change. The receptionist working with the cosmetic doctor is not welcoming and has been rude to patients, which leaves a very negative impression. A clinic... Show more »

I have completed more than 12 laser sessions at Kaya Clinic, but I will not be coming back or recommending it to anyone. While the treatments themselves were fine, the service has changed since the staff change. The receptionist working with the cosmetic doctor is not welcoming and has been rude to patients, which leaves a very negative impression.

A clinic experience should feel professional and respectful from the moment you walk in, and unfortunately, that is no longer the case here. Show less »

Absolutely horrible experience, after new management and new team arrived. They ripped me off by misselling both the treatment and the alleged payment plan - all to try to squeeze more money out of me (despite me being a customer since 2009). I will be launching a formal complaint with the Ministry of Economy. Avoid going to Kaya - there are much better cli... Show more »

Absolutely horrible experience, after new management and new team arrived. They ripped me off by misselling both the treatment and the alleged payment plan - all to try to squeeze more money out of me (despite me being a customer since 2009). I will be launching a formal complaint with the Ministry of Economy. Avoid going to Kaya - there are much better clinics out there with more honest practices. Show less »

I had an amazing experience with Kaya skin clinic for my laser hair removal session! The staff was incredibly professional, knowledgeable, and made me feel comfortable from the very first appointment. The clinic was clean and inviting, and they explained the entire process thoroughly, answering all my questions. If you ever go to Kaya Skins make sure to book... Show more »

I had an amazing experience with Kaya skin clinic for my laser hair removal session! The staff was incredibly professional, knowledgeable, and made me feel comfortable from the very first appointment. The clinic was clean and inviting, and they explained the entire process thoroughly, answering all my questions. If you ever go to Kaya Skins make sure to book with Sana she absolutely an amazing soul!👍👍👍👍 10/10 Show less »