Very disappointed, I went on Sunday as I had an appointment for aqualyx consultation with Dr Melissa, we agreed to do the procedure and she also convinced me to do prophilo for the face along with the first procedure. Everything was going fine till I sat with the accountant / supervisor Nada to give me the price package for multiple treatments, we agreed the...
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Very disappointed, I went on Sunday as I had an appointment for aqualyx consultation with Dr Melissa, we agreed to do the procedure and she also convinced me to do prophilo for the face along with the first procedure. Everything was going fine till I sat with the accountant / supervisor Nada to give me the price package for multiple treatments, we agreed the price and she said I can do installments with Tabby, she made me pay with tabby then I asked her how do I create the installments she said let me help you, she took my phone and the installments were with a one time fee of 350 aed, which she mentioned nothing about before I paid. Anyway I was a little upset but said I can sort it out with the bank later to do installments through my card, and I told her I was upset and she shouldn’t lie or give wrong information if she doesn’t know the right answer. I applied the numbing cream after which the technician told me now we will take the pics before and after and I said no I don’t want to take pics. She called the doctor to talk to me and said the pics are for my own sake and I said if it’s for me I will take it with my phone , she said what about my phone ? I said no. Doctor left and the accountant / supervisor came back and said if you don’t take the pics we cant do the procedure and we can’t refund the full amount because you have to pay admin fees, I said I will get my full refund otherwise I will call the police, you should have told me before I put the cream and paid that pics are mandatory for you and DHA asks for them ( and I don’t believe this either ) they were just trying to force me to take pics and in a very mean way, I was refunded and I left, never again going to this clinic, not honest and poor treatment.
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