The first time I visited the clinic, I had a very pleasant experience-perhaps because I was paying for the services. However, my second visit was quite disappointing. I was late for my appointment (precisely 18 minutes) due to the usual traffic issues in Dubai, including rain. While I did receive a call in the morning to confirm the appointment, there was no...
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The first time I visited the clinic, I had a very pleasant experience-perhaps because I was paying for the services. However, my second visit was quite disappointing. I was late for my appointment (precisely 18 minutes) due to the usual traffic issues in Dubai, including rain. While I did receive a call in the morning to confirm the appointment, there was no follow-up call to check if I was on my way when I was running late. My appointment was cancelled, and when I arrived, I was told I would need to wait for an hour as another patient had been accommodated.
When I tried to explain the situation, the staff were still courteous and understanding to some extent, and overall they are skilled and professional. However, the manager was completely unapologetic, simply stating that late appointments are cancelled as per policy. While policies are understandable, one would expect a degree of flexibility and consideration, especially when paying for a service- but this was not extended.
The technicians themselves are excellent, but the management gives the impression that patient experience is not a priority. Scheduling appointments back-to-back without even a 15- 20 minute buffer makes it feel as though the focus is more on volume than care.
Additionally, since sessions are paid for upfront as part of a package, patients often feel reluctant to raise concerns or push back, despite such experiences.
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