With the services per session, kudos to Ms. Dilna and Ms. Glenda. They are very gentle and always give helpful advice on how to take better care of yourself.
However, my experience today regarding my sessions and package was really disappointing.
Last May 24, I asked and confirmed how many sessions I had left because I thought that was already my last sessi...
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With the services per session, kudos to Ms. Dilna and Ms. Glenda. They are very gentle and always give helpful advice on how to take better care of yourself.
However, my experience today regarding my sessions and package was really disappointing.
Last May 24, I asked and confirmed how many sessions I had left because I thought that was already my last session under my B1T1 laser package. Before I even asked, a staff member told me, “You still have 1 session left, ma’am.” I even asked again, “So may isa pa?” and I was told yes. Because of that confirmation, I clearly said, “Sure, I’ll just message for the last session and then I will avail another package or promo once it is done.” I asked for confirmation more than once because I wanted to be sure.
That is why I was shocked today when I found out that I actually had no sessions left and had to pay for a regular session without any promo. If I had been told the correct information from the beginning, I would have availed a package or promo first before proceeding. And if your staff was very certain that I had no sessions left, they could have offered me other package options, especially since the service I availed of is part of a package, right? Why was I not informed that my next session would already be outside my package and charged at a regular rate? If I had not asked multiple times, I would understand. But I did ask, and I made sure to confirm it more than once.
My concern is not really about the money. It is about how this was communicated to me. The only explanation I received was, “Baka nagkamali lang po ako ng nabanggit.” While I understand that mistakes can happen, I don't think it is fair that I have to deal with the consequences of that mistake when I made every effort to confirm the information beforehand. I was also offered an AED 25 discount, but that is not the main issue. The issue is that I relied on the information given to me by your staff.
Before I left on May 24, I even asked about the promos for that month and the following month because I was already planning to continue my treatments and avail more services from your clinic. I was genuinely happy with my experience and was looking forward to becoming a long-term customer.
As much as I appreciate the service of Ms. Glenda and Ms. Dilna, this experience left a bad impression on me.
I cannot recommend the clinic. Right now, it feels like revenue is being prioritized over customer care. 🙂
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